The Ombudsperson Program
shall provide, as appropriate, assistance to custodial parties,
non-custodial parents, employers and the public:
1. On inquiries about
the Child Support Program, local Complaint Resolution And
State Hearings.
2. On issues regarding
actions taken by the local Child Support Agency and/or Franchise
Tax Board.
3. By reviewing inquiries
and issues and resolving them or making recommendations
to resolve them prior to a complaint being filed.
4. By assisting custodial
parties and non-custodial parents in navigating the local
Complaint Resolution and State Hearing Processes.
5. By providing written,
Department approved informational materials, related to
the Ombudsperson Program, the local Complaint Resolution
Process, the State Hearing Process, and/or other Child Support
related information.
See http://www.childsup.cahwnet.gov/program/ombudsperson
for more information.
