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Frequently Asked Questions

Opening a Case

Q: My children and I are receiving CalWORKs benefits, but I did not apply for your services. Why was a case opened?

A: State and Federal law require recipients of CalWORKs benefits to participate in the Child Support Program. The CalWORKs office must send us a referral to open a case to establish paternity, child support and health insurance for the child(ren) receiving the benefits. When you are approved for these benefits, your rights to child support are assigned to the county for the time period you and the child(ren) receive aid. The child support collected while your family receives aid is used to reimburse the money paid to your family by the county, pursuant to State and Federal Law.

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